Reference

Open Our FAQ Before Your First Deposit

Answers first, then the lobby. You ask how a bKash push credits your account wallet, what a Nagad reference has to match, or which studio deals the live tables, and we give you the actual steps in plain English so you can open an…

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jillivo Open Our FAQ Before Your First Deposit
FACTS BEHIND ANSWERS

Check the Facts Behind These Answers

bKash, Nagad, Rocket
Wallets covered, each with its own deposit steps
Mobile first
Lobby, wallet and answers readable in one phone browser tab
SSL
Encrypted connection across login and payment screens
English
Written in the English Bangladesh readers use every day
jillivo Browse the Answers We Get Asked Most

Browse the Answers We Get Asked Most

This page collects the questions that land in our support inbox most often, and we answer them the way we would on a Dhaka rooftop adda — straight, no circling. Most of what you send is practical: which bKash number to send to, why a Nagad transfer asks for your PIN again, how long a Rocket reference stays valid, where the OTP

appears on your phone. So we wrote those answers down and left them open for anyone to read before opening an account. The rest of the list covers the lobby itself. Which studio deals the live tables, why a crash game's multiplier can fold before you tap, how a cricket market settles once the match ends. Where a game or provider shows

return-to-player figures, you will see them on the tile — we do not publish numbers on their behalf. These answers sit alongside the terms that apply to your account, never in place of them. Availability of games, payment rails and markets depends on your local law and eligible regions.

  • bKash
  • Nagad
  • Rocket
  • Upay
  • Bank Transfer
WALLET HELP DESK

Get Wallet Help Without Queueing

Wallet problems reach us first, so support is shaped around them. Whether you are tapping through the lobby in Dhaka or sitting on a slower connection outside the city, chat opens from the same account menu and keeps your thread in one place. Say what happened in a line — which wallet, how much, what the SMS showed — and the reply comes back with a step to take rather than a link to a wall of text. Anything the thread cannot settle gets escalated with your transaction ID attached.

Team online

Chat from your account menu

Open chat inside your account and describe the problem in one line: a bKash push that never credited, a Nagad reference that did not match, or an OTP that never arrived.

Send a payment screenshot

For deposit or withdrawal questions, attach the confirmation SMS with the transaction ID. A screenshot of the wallet screen settles in one reply what a written description often cannot.

Wallet verification help

If money leaves your wallet but not the balance, we ask for the sending number and reference before touching anything. That check is there to protect the account wallet you deposit into.

HOW WE WRITE

See How We Keep Answers Current

What you read here is written by the people who run the lobby, not an outside desk. We walk the deposit flow on our own phones before describing it, we ask support which questions keep repeating, and we rewrite a page the week a wallet changes its screens. If a line here stops being true, that is a fault on our side and we want to hear it — the same chat thread that handles a stuck Nagad payment also takes corrections.

Steps tested on real phones

Each deposit answer names the screen and the button you actually tap, so you can follow it with the handset in your hand instead of guessing what we meant.

Rewritten when rails change

Wallets revise their confirmation screens without warning. When bKash, Nagad or Rocket shifts something, the matching answer here is edited rather than left standing with old wording.

Figures only where shown

If a provider exposes return-to-player figures, they appear on the game tile or inside the rules panel. We never fill a gap with a percentage we cannot point to.

Eligibility stated plainly

Where a game, market or payment rail depends on your local law and eligible regions, the answer says so rather than implying access we cannot confirm for your area.

Ask What You Need Before You Join

Six questions do most of the work in our inbox, so they sit here in full. Read them with your phone open and you will know how a deposit clears, what happens when a transfer stalls, and how the live tables differ from the slots before you put a single taka in.

Open your account wallet, choose bKash, copy the number shown on screen, then send from your own bKash app and confirm with your PIN. The balance updates once the reference matches.

Usually the reference is mistyped or the payment went out from someone else's number. Send the transaction ID through chat and we trace it against the wallet before crediting anything.

Yes. One account wallet can take deposits from more than one rail. Rocket, Upay, bKash and Nagad each carry their own reference, so keep the SMS until the balance moves.

Live tables stream a real dealer through studios such as Evolution, so rounds run on the dealer's clock. Slots like Gates of Olympus follow your own taps, which suits short sessions on mobile data.

Only where the game or provider publishes them, on the tile or in the in-game rules panel. We do not calculate or quote a percentage ourselves, so treat a missing figure as simply not shown.

Open chat from your account menu with the wallet name, the amount and roughly when it happened. For payment issues a screenshot of the confirmation SMS shortens the exchange, and support takes it from there.
Reference

FAQ

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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