Reference

The Rules Behind Your jillivo Account

These terms are the working agreement between you and jillivo. They cover how you open your account, what bKash, Nagad and Rocket deposits mean once they land in your wallet, and what we expect from each other while you use the lobby.

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HOW WE HANDLE IT

Browse the Clauses With Our Practice in Mind

A clause is only worth the practice behind it. Account data stays tied to your verified mobile number and email, and we keep wallet details exactly as far as we need them to match a deposit back to you. Password resets run through a code sent to your registered number, so a stolen screen does not become a stolen balance. Request a copy of the data we hold, or ask us to correct a wrong name or number, by writing from your registered email. Retention follows the record-keeping we are required to keep for payments; after that window closes, older records are cleared.

Account data we hold

Your name, mobile number, email and verified wallet details, kept so a deposit can be matched to you and a withdrawal can be checked against the person who asked.

Reset and login security

A password change needs a code sent to your registered number. If your phone is lost, tell support at once so the number can be flagged before anyone tries the reset path.

Retention and cleanup

Payment records stay for the period local record-keeping requires, then clear. Ask from your registered email if you want to know what is still held on your account.

Changes and corrections

Write in to correct a misspelled name or an old number. We check the request against your account history before any detail is amended.

WHERE TO ASK

Open a Ticket When a Term Is Unclear

Terms read differently depending on the situation you are in, so ask before you act rather than after. Our Bangladesh support team can walk you through the clause that matters — a deposit that has not landed, a wallet name that does not match, or a login that locked after several wrong passwords. Have your account number and the wallet transaction ID from bKash, Nagad or Rocket ready; those two things let us trace a request in one pass instead of three. If you want to close the account, say so in writing and we will confirm the balance path first.

Account and eligibility questions Write to our Bangladesh support desk with your account number and date of birth on file so we can confirm your status against the terms before anything else is changed.

Payment term disputes Send the wallet name, the transaction ID from bKash, Nagad or Rocket, and the amount. We compare it against our ledger and answer in the same thread.

Login and access help If a password reset does not arrive, tell support the number tied to your account and we will resend the verification code and check for a block.

What These Terms Cover and What They Do Not

jillivo Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Read this page before you open an account, because accepting it is part of the sign-up. It sets out the basics: you must be old enough under your own country's rules, you must be the person named on the mobile wallet you deposit from, and you

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must not let anyone else use your login. We treat a bKash, Nagad or Rocket transfer as yours once it clears from a wallet registered to your name, so keep that wallet in your own details. Access depends on your local law and eligible regions, and
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if the two ever conflict, local law wins over anything written here. One account per person is the rule. If you run two, we can close the extra one and hold any balance on it while we check the truth. The terms also explain how we
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handle a disputed deposit, a suspended login, or a game round you think settled wrongly. We change this page when our process changes, and the version live on the site is the one that applies. Your continued use after a change means you accept the updated
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wording.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Do You Accept These Terms at Sign-Up?

The answers below cover the questions we field most about this page, from the moment of acceptance to what happens after a change. If your situation is not here, the support desk is the shortest route to a clear answer.

At sign-up, when you tick the box and finish the form. Using the lobby after that counts as continued acceptance, including after we update the wording on this page.

No. One account per person is the rule. If we find a second one, we close it and hold the balance while we confirm which account should keep the funds.

The wallet must be registered in your own name. A bKash, Nagad or Rocket transfer from another person's wallet can be reversed or held while we check ownership.

Yes. Send the request in writing from your registered email. We confirm the balance and the wallet to send it to before the account is closed.

We publish the revised page on the site. The live version applies from the day it goes up, and your continued use means you accept the new wording.

Yes. Access depends on your local law and eligible regions, and where the two conflict, your local law takes priority over any clause on this page.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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The Rules Behind Your jillivo Account

Browse the Clauses With Our Practice in Mind

Account data we hold

Reset and login security

Retention and cleanup

Changes and corrections

Open a Ticket When a Term Is Unclear

Do You Accept These Terms at Sign-Up?

01 When do I actually accept these terms?

02 Can I hold more than one account?

03 What happens if I deposit from someone else's wallet?

04 Can I close my account and still get my balance?

05 What if the terms change after I join?

06 Does local law override anything written here?

Terms & Conditions

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