Reference

Read What We Store and Why

Your jillivo account is a phone number, a wallet name and a running list of bKash, Nagad or Rocket transfers — this page sets out every record behind that list, who can open it, and how you ask us to correct or delete it.

Phone and wallet databKash, Nagad, Rocket recordsCookie choicesDeletion requests
jillivo Read What We Store and Why
REACH THE DESK

Where to Ask About Your Data

Questions about your data deserve a straight answer, so keep the request narrow: tell us the phone number on your account and what you want changed. In the lobby, open your account menu, tap Help and choose the privacy request line; the same desk that handles wallet verification picks it up. If you would rather write it down, send the details to privacy@jillivo and we reply to the email on file. Chasing a single deposit? Have the bKash, Nagad or Rocket transaction ID ready.

Account menu help Tap Help inside your account menu and pick the privacy request line. Our desk handles these alongside wallet verification, so the person reading your message already knows how bKash, Nagad and Rocket transfers are logged.
Privacy mailbox Write to privacy@jillivo from the email saved on your account. Include your registered mobile number and the outcome you want — a copy, a correction or a deletion — and we reply to that same address.
Wallet record check Before you ask about a deposit, jot the transaction ID from your bKash, Nagad or Rocket app. With that reference we can pull the matching wallet row and tell you which detail the policy covers.
HOW WE HANDLE IT

Cookies, Login Codes and Deletion

Cookies do the quiet work here: they keep you signed in, remember your language and save the lobby from asking the same question twice. Clear them whenever you like and a one-time code to your phone will still get you back in. That code is the real lock on the account, so never pass it to anyone — our staff will not ask for it in chat. When this page changes we date the update and say what moved.

Cookies and sessions

Session cookies keep your login alive and remember the lobby language. Analytics cookies stay limited to page and device counters. You can block them in your browser settings, though the wallet screen may then ask you to sign in again.

Login codes and devices

Every sign-in on a new phone needs a one-time code sent by SMS. We log the device and browser that used it, which is how we spot a login that is not yours and freeze the account before money moves.

Studio session tokens

Launching a game such as Roulette GlowSpin or Baccarat VIP Circle passes a session token to the studio so the round can load. The token carries your player ID, not your wallet PIN, and lapses when you close the table.

Corrections and deletions

Ask for a copy, a correction or a deletion through privacy@jillivo. We check the request against your registered number, then act — though open transaction rows stay until the accounting period closes.

What You Ask Us About Data

Most messages we get are about the same handful of things: what sits in the account file, who else sees it, and how to get rid of it. Here are the answers in the order they usually come up. If yours is not covered, the mailbox in the section above reaches a person, not a form that closes itself.

Your mobile number, the name on your wallet, your date of birth and each deposit or withdrawal reference from bKash, Nagad, Rocket or a bank transfer. Session logs record the device you used and the games you opened.

Yes. Write from the email on your account to privacy@jillivo and say you want a copy. We confirm the registered number first, then send the file to that same address.

Only with the payment partners that move your money, the studios whose games you launch, and authorities when a lawful request arrives. We do not sell account data to advertisers or data brokers.

Send a deletion request from your registered email or through Help in your account menu. We close the account and remove the profile, but transaction rows stay for the accounting period our record obligations set.

The same page covers the lobby on desktop and the mobile view you open in your phone browser. A one-time code is still required on a new device, and cookies behave the same way on both.

Your rights depend on the law where you live, and access depends on your local law and eligible regions. If jillivo is not available where you are, we cannot open or hold an account.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.