Sign In to Your jillivo Account and Lobby
One screen, three fields: your phone number, your password, and the code we text to that same number. Get through it and the lobby opens on the slots and live tables, with your wallet balance sitting right above the menu.
Get Help When Sign-In Goes Wrong
Most sign-in trouble is a code that never arrived, or a password typed one letter off. In-app chat gets you to our team quickest: send your registered number and the screen you are stuck on, and we can look at the account with you. Email suits slower questions, like a name change or a wallet that does not match your ID. One thing stays true either way: we never ask for your password or the code itself in a message, so keep both to yourself.
In-app chat
Open chat from the sign-in screen or the lobby menu. Give your registered number first, because it saves a round trip and lets us pull the account straight away.
Email the desk
Use email for identity checks, a wallet name mismatch or a password you cannot reset. Attach the ID photo the screen asks for so we can clear it in one pass.
Code not arriving
Check the number saved on the account, flick airplane mode off and on, then request the code again. It lands on the SIM you signed up with, not a second number.
Set Up Your Account Before You Sign In
Opening an account takes one form and one code. You give us your phone number, pick a password, choose your country and confirm you are old enough to hold an account where you live. We text a six-digit code to that number, you type it in, and the wallet page is yours. Nothing else is
asked before you can look around the lobby. Signing in later is the same door: number, password, code. If your session is still live on your handset you will not see the code screen at all, because the app keeps you signed in until you tap out or clear the browser. On a phone you
share, sign out when you finish so the wallet stays locked behind the password. Forgotten the password? Tap the reset link, take the code, and set a new one. Your balance and your game history do not move. First withdrawals go through a single identity step, a photo of your ID plus a name that
matches the wallet you paid from, and we check that once rather than every time.
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Phone and password Your number is your username. Set a password you do not reuse elsewhere, and the lobby opens on any phone or laptop you sign in from.
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One-time code Every fresh sign-in sends a short code to your registered number. It expires quickly, so keep the phone in your hand while you type it into the field.
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Wallet after login Deposits and withdrawals sit behind the password, not on the lobby screen. Check your balance on the wallet page before you join a table.
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Name match on withdrawal Keep the same name on your account and on your mobile wallet. A mismatch is the usual reason an identity check gets held up for a day.
Account
Opening an account takes one form and one code. You give us your phone number, pick a password, choose your country and confirm you are old enough to hold an account where you live. We text a six-digit code to that number, you type it in, and the wallet page is yours. Nothing else is asked before you can look around the lobby. Signing in later is the same door: number, password, code. If your session is still live on your handset you will not see the code screen at all, because the app keeps you signed in until you tap out or clear the browser.
Open Your AccountYour details are encrypted for secure account access.
Add Funds With bKash, Nagad or Rocket
Your wallet page carries the rails you already use. bKash, Nagad, Rocket and Upay sit in the same row, with Bank Transfer underneath for bigger amounts. Pick one, type the amount, and the screen shows the number and reference to send to. Confirm inside your wallet app with your PIN, come back, and the balance updates. Send from a wallet registered in your own name, because that is the one rule we do not bend on.
bKash
The rail most of you reach for. Open bKash, send to the number we show, confirm with your PIN, then return to the wallet page.
Nagad
Same steps, different app. Copy the reference exactly as shown, since a wrong reference is the commonest reason a Nagad transfer needs a manual check.
Rocket
Useful when your bank account is linked to Rocket. Send from the wallet in your own name and keep the confirmation SMS until the balance shows.
Upay
Works the way it does everywhere else: amount, number, PIN. Add the reference in the field if your Upay screen offers one for it.
Bank Transfer
For larger amounts, use the bank details printed on the wallet page. Transfers from a joint or third-party account are returned to the sender.
Keep Your Login Locked Behind Your Phone
Your password is stored hashed, and every page that touches money, from the wallet to your saved wallet numbers, sits behind a live session rather than a public link. Identity documents are asked for once, at the first withdrawal, and that check is manual. Traffic between your device and us moves over an encrypted connection. We would rather slow a session down than let someone else ride on yours, so when a sign-in looks unusual we ask for the code a second time.
Encrypted connection
Sign-in and wallet pages load over HTTPS. Look for the padlock before you type a password on any device, especially on shared or public networks.
Identity check
A photo ID plus a matching name on your mobile wallet clears the withdrawal step. One check per account, and we tell you exactly what is missing if it fails.
Session control
Signing out ends the session on that device. On a phone you share with family, sign out each time, because the wallet page will not reopen without the password.
Details you can correct
Wrong number, wrong spelling, new handset? Message the desk and we update the record after a verification code to the old number, whenever it is still active.
Questions About Signing In to jillivo
The things we get asked most at the sign-in screen, answered the way we would answer them in chat. If your case is not here, the desk sits one tap away from the same page you are on now.
jillivo Login
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.
Access may be available only where local law permits.